FREQUENTLY ASKED QUESTIONS
Do we need to reserve Escape Rooms in advance?
A: We recommend reserving online in advance, to guarantee your space. You can make Escape Room Reservations online here. We also accept walk-ins when rooms are available.
What are your Escape Rooms hours?
A: Our Escape Rooms are open after 3:30pm Monday – Friday, and after 11AM Saturday and Sunday.
Will we be locked in the room?
A: No, for safety reasons the doors are never locked.
Will my group be playing with others?
A: No, your group will have the entire Escape Room to yourselves.
Do we need prior Escape Room knowledge to solve the puzzles?
A: Our Escape Rooms are designed so that the puzzles can be solved from clues found within the room. We have dedicated Game Masters watching behind the scenes that will help nudge you in the right direction if your group does get stuck.
Is there an age limit?
A: Age limits vary on each room. Please refer to the room descriptions above for age recommendations.
What is your cancellation policy?
A: If you should need to cancel your Escape Room Booking, please provide at least 48 hours notice. Your deposit will be credited toward a future Escape Room booked within 60 days, or returned to you in the form of a gift card. There are no cash refunds.
Can we bring food or drinks into the game?
A: We ask that no food or drink is taken into the Escape Rooms.
Can you accommodate large parties or corporate events?
A: Absolutely! Our expert Event Planners are here to help coordinate all the details and love hosting large parties and corporate events. You can reach our Event Planner by calling (860) 623-2597 or submitting an event inquiry here
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